In 2016, Football Queensland partnered with SBP to conduct Stakeholder (Coaches and Club Administrators) and Participant surveys designed to measure and benchmark the community football experience.
Part of the Stakeholder survey directly assessed the needs and satisfaction of administrators and the services and support provided to them by Football Queensland.
Football Queensland is providing this and other key findings to clubs so we can work together to ultimately improve the experience of participants.
WHAT ARE THE FINDINGS?
The Stakeholder survey has identified that there is a gap between expectations and delivery of service for club administrators.
- There is room for improving the understanding of Football Queensland’s services among administrators.
- Although there has been a positive improvement in key benchmarks from 2014 (Satisfaction: +13% points and NPS: +23) among administrators, the key reasons for being a detractor are in line with previous years (lack of focus on grassroots football (35%) and lack of direct club support (33%) or poor communication (29%).
- Clubs would like an elevation in the resolution of queries, technical support with player registration and operational support with game development.
WHAT DOES FOOTBALL QUEENSLAND DO?
Football Queensland provides assistance to club administrators year round, not just during the registration period. As a club administrator, your local Zone can provide assistance with most enquiries.
Here are some areas Football Queensland can help your club administrators:
- Player Registration
- Football Queensland provides clubs and zones with player registrations guides to help you set up player packages, activate registrations and administer refunds.
- Football Queensland has trained staff in Competition Management Services to help you with your player registration queries as well as a dedicated National Systems Coordinator to help you with MyFootballClub and SportsTG.
- The registration period can be hectic for everyone. If you are not sure who to contact at MyFootballClub or Sports TG, feel free to contact FQ’s National Systems Coordinator Cath Ware for more information via firstname.lastname@example.org.
- International Transfer Clearances (ITCs)
- Support Guidelines
- Football Queensland has a number of step-by-step walkthroughs to help club administrators through the year. You can access these HERE. The guides for 2017 are being updated and should be available in January. For any questions relating to club guides, please contact Cath Ware via email@example.com.
- Letters of Support
- Football Queensland can provide an official letter of support to any affiliated clubs or Zones seeking a grant or funding. Fore more information, get in touch with us at firstname.lastname@example.org.
HOW IS FOOTBALL QUEENSLAND COMMUNICATING?
Football Queensland has changed its approach to communicating with clubs in the past couple of years.
While our Zones still provide the primary point of contact, Football Queensland also strives to communicate directly with clubs on policy, competitions and other important developments through ‘The Clubhouse’ newsletter.
The mailing list for the club newsletter is compiled from MyFootballClub registrations. It is important for club administration staff to register in MyFootballClub every year and ensure their details are up-to-date. This helps us to provide important club information to the right people.
If you would like to start receiving The Clubhouse newsletter, please email FQ Digital Coordinator Matt Dorman via MattD@footballqueensland.com.au with your name, club, role and email address.
Football Queensland also posts the latest news on our website and social media channels. If you haven’t already, like us on Facebook to stay up to date.
As always, feel free to contact our friendly staff with any other enquiry you might have. CLICK HERE to find the best person to help you.
WHO CAN OUR CLUB CONTACT FOR GAME DEVELOPMENT SUPPORT?
AIA Vitality MiniRoos
- Football Queensland’s Sarah Willington works directly with clubs to implement and grow MiniRoos, Australia’s national football format for juniors. For advice and support, get in touch with Sarah via SarahW@footballqueensland.com.au.
Regional Development Officers
- In addition to our Women’s and Inclusive Football Development Officer, Football Queensland has five Regional Development Officers positioned throughout the state to support grassroots football initiatives.
- Sarah Willington, Women’s, Inclusive and MiniRoos Officer
- Pat Hedges, Gold Coast Regional Development Officer
- Scott Grimshaw, Sunshine Coast Regional Development Officer
- David Nugent, South West Queensland Regional Development Officer
- Tim Lunnon, Wide Bay Regional Development Officer
- Tom McDonald, Central Queensland Regional Development Officer
- In 2016, Football Queensland introduced the Community Coach Coordinator (CCC) program with a view to establishing mentors for grassroots football coaches in every club throughout the state. Over 100 Community Coach Coordinators are currently active in Queensland. Contact Community Coach Development Manager Scott Grimshaw via ScottG@footballqueensland.com.au for more.