Squadi FAQs

If you haven’t logged in before:

Your organisation should have added you as an administrator and you will receive an email with your password details and a link to the platform. If you have not received the password check your bin, spam or promotions folder. If it is still not there then ask the administrator to check the spelling of your email address.

You will need to have downloaded an authenticator App like Google Authenticator. You just need to click the + symbol and hover over the Authentication barcode and it will bring up a code for you to enter into the platform. This ensures all records have two levels of security surrounding the.

If you cannot see the barcode and cannot log in:

You may need to have your two Factor Authentication reset. Any of the other administrators in your organisation can reset this for you. Go to Users> Users Dashboard> enter (Name) in the search bar> Click on name in orange. Click on Action> Reset TFA. You will then be able to rescan and enter the new code.

Go to Users> Administrators> Our Organisation. You can add another contact at the bottom of the screen. Click + Add Contact.

The administrator will receive an email with their password details and a link to the platform. If they have not received the password check their bin, spam or promotions folder. If it is still not there then check the spelling of their email address.

Can you please check your Spam, Bin or Promotions folder as the email may have been received into those email folders. If you can’t find it just go to our website or App and enter your email and press password reset.

You will then be able log-in and see your registration and profile.

Please make sure the following occurs:

1. The Registration open and close dates are valid in the Registration form
2. That you have ticked the registration divisions you would like players to register to
3. That you have not ticked Registration Lock

Squadi automatically splits the amounts owed to each organisation of the hierarchy so you don’t have to worry about the manual reconciliation anymore. Because of that it may seem that the money is not adding up.

If you have enabled instalment payments, direct debit or per match fees sometimes these monies take time to clear or be paid. The best way to get a full customer view is to look at Finance > Payment Summary.

When you add the Single Use Discount Code via the Registration Form you need to make sure that you press Update for that Discount Code to save. Double check that it has been saved by entering the form again and you will see the code there.

Registration Change is when a user wants to change their registration through

1. Deregistration – When a user does not want to participate in Football anymore
2. Transfer Registration – When a participant wants to change organisation
3. Move Competition – When a participant wants to change competition (within the organisation)

You can access registration change through:

1. User Profile > Registration tab > 3 action dots > Registration Change
2. Registration Dashboard > Registration list > 3 action dots > Registration change

A voucher is not able to be refunded and stays with the organisation they have initially registered with. The remaining monies are able to be refunded however.

Move Competition can be used when a player needs to be moved from one competition to another competition within the same organisation. This will move participant(s) to another competition without any approvals or transfer of funds.
Move competition has constraints around the process as follows:

1. Both competitions need to have the same membership type and governing body product
2. The players need to be either Registered or in Pending status.
3. Move competition is disabled for team, pending de-registered, de-registered, pending transfer, transfer approved, failed, and cancelled registrations

To move registrations there are two options

1. Individual Move – only moving one player
   Go into player’s user profile > Registration Tab > 3 action dots > Registration Change > Move Competition > Select Competition > Select Division
2. Bulk Move – move multiple players to same competition
   Go into registration dashboard > Registration List > Please filter by Competition, Product and Type, and then select participant(s) to enable > Select Competition > Select division
   1. As competition organiser, you will need to be impersonating the organisation which the player is registered to
   2. If there are multiple divisions involved, admins will need to move them division by division.

The system will take about 30 minutes to update to show the information correctly. Once moved, the player will show an orange icon with information regarding when the move was made, by who and from which competition.

Payments are not duplicated. The payment lines showing in the finance dashboard represent the total amount paid by the user and the portion paid to each organisation. They are separated so that in the event a partial refund needs to be made, each organisation has the ability to refund their portion of the payment.

The registration could be showing Pending for a number of reasons.

1. Admin needs to select that the voucher payment has been received
2. If it was an offline payment, the relevant organisations need to mark payment as received
3. The payment was done through a direct debit and it will take about 5 working days to clear.
4. Payment is on instalment and still has pending payment

You can decide to receive the outstanding amount offline and directly from the customer. In that case, the affiliate that the participant has registered through can go to the Registration Dashboard > Registrations > search the participant > select 3 action dots > Request Funds Offline. Selecting this option will mean that all transactions will be done offline entirely.

Each organisation will then need to select Cash Received once they have received the payment. Until then, the participant will have their registration status as Pending.

If you are running an affiliated competition the clubs/ schools need to ensure they submit their players and teams. Once this is done you will be able to see the proposed teams and players.
If you are running a direct competition, you will need to ensure you have submitted your players and teams.

You can move registered players to a different division even if they do not have the correct DOB restrictions for that specific division through the competition dashboard. Go to Competitions > Select competition > Player Grading > Select all the players that you want to move > Select Action and then change division.

If the desired time is not visible, select the 3 dots below that specific match and click Exception. This would allow you to move that match to a more preferable time.

No. There are many reasons you may not want to release a whole draw into Match Day, You can choose to publish part of the draw e.g. specific rounds or divisions only by selecting ‘Publish’, then ‘Part’ and choosing the relevant options.

You need to ensure that the players, Managers, coaches and teams have been pushed to match day – before the draw has been published this can be done via Competitions> Team Grading and pressing Next and Publish to Match Day.

If the draw has been published then Players, Managers, Coaches and teams are automatically pushed.

1. If your competition is an Affiliated competition (ie players register to clubs) ensure these players have been placed into a team and submitted to the Competition Organiser
2. Once players have been submitted by the club or if this is a direct competition, Navigate to Competitions > Own Competitions > Teams Grading – Save.

You will be asked to ‘Publish Players and Teams to Match Day’ – Click ‘Yes’

Information edited in the Match Day dashboard does not affect information in Competitions. If a draw is republished, any changes done in Match Day will be overridden. Most changes to draw should be done in the Competition Dashboard.

Match Day Dashboard > Select Competition > Competition Details Tab > Matches > Search Match > Select Match ID > Select orange +Edit button > Scroll down; End Match.

Bulk Match Change allows admins to move match timings in bulk or match status. Go to Match Day Dashboard > Select Competition > Match Day Tab > Bulk Match Change > Select what you want to do.

1. Push Back: move matches to a later date than originally published
2. Bring Forward: move matches to an earlier date than originally published
3. Abandon Matches: abandon matches that are incomplete or not played
4. End Matches: end matches that have started in bulk
5. Double Header: create a double header where 2 rounds are played in one round

Moving match timings does not reflect in the Competition dashboard and will not update the draw.

Check if all matches have ended correctly.
Go to Match Day Dashboard > Select Competition > Scroll down to Today’s Matches and see if there are any matches that should have ended but are still showing up on the list.
If there are matches that you need to end, select Bulk Match Change and End Matches with the correct criteria.

Go to Match Day Dashboard > Select Competition > Settings Tab > Match Sheets
Select division, teams, template type and rounds and then hit Print All. After a few seconds, select Refresh Downloads and it will have the match sheet ready to be downloaded as a single pdf file.

You will be able to access previous match sheets that were downloaded under the Downloads section.

Go to Match Day Dashboard > Select Competition > Settings Tab > Ladder/ Draw

The page has a Ladder link and a Draws link that can be added to your website or you can send it to end users.

Go to the Communication dashboard > Select the message you want to remove
You can either

1. Select Edit > set up a Communication Expiry Date.
2. Unselect the App tickbox under Communication details.
3. Select Delete

The shop dashboard shows order summary for all orders that have been placed through your organisation. This includes the number of items as well as variant information.

Go to the Shop Dashboard > Order Tab > Order Status > Search using customer name or order ID > Select the 3 action dots at the end of the row. You can either select Picked Up or Shipped.

Go to the Match Day Dashboard > Select Competition > Settings Tab > Settings > Scroll to Would you like to record?; Record Referee > Select Integrated from the drop down menu.

Stripe details can be updated for withdrawals in the Finance Dashboard.
You can go to the finance dashboard > Payment Gateway tab > Update Stripe for WIthdrawals > Add your new account details > Click Save.

Summary By Participant’s last column shows any voucher that was used.

GV: Government Voucher

H: Hardship Code (Single Use Discount)

D: Multi Use Discount

The benefits of the Squadi platform include the integration of player registrations, competition management, referee appointments and payments, online team sheets and a match day solution, a club and player communication platform and online merchandising/shop functionality. The streamlining of all facets of football in one single competition management system (Squadi) which is free for clubs will reduce clubs’ operating costs while removingunnecessary duplication of effort for clubs, volunteers and participants. 

It costs a club nothing, there are noFQ or Squadi costsfor a club to receive its player fees from Squadi.

Yes, Squadi can accept Queensland Government FairPlay vouchers. Squadi has the ability to discount the amount of the voucher for the participant at the point of registration, however clubs are still required to log in to the FairPlay portal to claim the funds.

Yes, multiple payment options including instalment and payment plans are available through the Squadi platform.

Up to 20 unique discount voucher code categories can be generated by each club. These vouchers can be applied for situations including:

• Coach discounts
• Volunteer discounts
• Life member discounts
• Scholarships
• Sign on days
• Zero payment players (First team)

A club’s ‘wallet’ is facilitated by an integration between Squadi and the Stripe payment gateway system. All payments are processed into the club’s wallet and deposited into the club’s bank account on a weekly basis, excluding any discount voucher codes that have been applied. Please note FairPlay vouchers must be redeemed separately.

Yes, all clubs are required to create a Stripe account to set up their wallet. To do this, go into the Financial section in Squadi, set up an account, connect to Stripe and follow the step-by-step set up process as prompted. Clubs will be required to set up a main user (usually Club Treasurer or relevant administrator), set up a bank account and provide ABN number, account details and the physical address of the club. Alldetails will then need to be verified via SMS and email.